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TBI Blogs: Want to Become a Changemaker? You Could Begin by Just Telling Stories!

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Achieving social transformation is a challenging task. It requires the change of behaviour, mindsets and trusted practices, which are sometimes hard to let go. While technological innovations and advancements are often implemented top-down without cultural adaptations, social innovations are complex in nature and do not follow market mechanisms to diffuse among a larger population. Let’s say, you want to change practices in menstrual hygiene in rural villages where stigmata and remoteness still impede women to use adequate methods. You develop the perfect product, which will solve a bunch of social and environmental problems at once and you plan to sell it to the target group at minimal costs. Eagerly distributing your product in the field, you soon notice that results are somehow disappointing. Your product is barely accepted and used. What went wrong? After a fair amount of time, you acknowledge that designing and implementing social programs is far more complicated than you expected.

Solutions in the social space need to be much more participatory, dynamic and holistic to implement a long-lasting and successful project, which changes the status quo for the better.

Image source: Atta Galata A community of storytellers No need to bury your head in the sand, though. The good news is, there is a community out there, which has encountered similar hurdles for quite some time and has come up with solutions that will make your life easier. This article explores storytelling as important tool within the development space to trigger transformational change. In today’s world, sharing stories is one way we can connect with each other. Stories should not be seen as just anecdotal but as a potential source of change for both creators and viewers. If they can be used to support, amplify or better articulate a policy campaign, or to make the target group understand the value of the menstrual hygiene product in our given example, then they can be extremely influential. Telling more stories is the need of the hour While being deeply rooted in marketing activities of the corporate world, the social sector does not yet explore storytelling to its full potential. Yet, it is the right point in time start! We live in times of growing citizen participation in shaping policies and accelerating technological advancements. It is the visual age, arts forming part of social protest and, beyond doubt, we experience an obsession of social media to communicate with each other. Stories are an essential part of what we think, believe and, eventually, do. Storytelling approaches combine a participatory, collaborative methodology with the creative use of technology to generate stories aimed at catalysing action on pressing social issues. Moving from Individual to Collective Storytelling Storytelling happens across different levels – from the personal, to the collective and societal. We've all had a personal experience where we shared emotions, experiences or memories. While it can be transformative to oneself, other people see it as an exemplary experience of an individual. Once sharing similar stories and experiences across a collective group and identifying similarities, feelings of solidarity might emerge, patterns are recognized and challenges overcome. Eventually, stories can be widespread across the larger society, by leveraging technology and the digital world.

Stories have the power to uncover the social nature of a certain problem and can then formulate actions to solve those problems.

  Strategic (and fun) conceptualization processes Storytelling can strengthen organizations throughout their processes, but it requires time, strategic considerations and a thorough analysis of an organization’s target group, goals and abilities to lead to satisfying results. Well-designed storytelling workshops can guide novices across the different milestones to achieve an impactful and shareable story. And, believe it or not, it is fun! Today’s storytelling makes use of a varied range of mediums to lead to punchlines at the end of the day. Let us present a few of them: Participatory film making: Videomaking yields the potential to offer an interactive and innovative activity, which builds participants’ capacity to communicate and report on issues that matter to them. Group members record videos themselves and the world around them, and, thereby, communicate their own stories in a creative way. Videos can be used for mobilization, monitoring and evaluation, behaviour change activities and policy advocacy. Theatre of the Oppressed: Originated in Brazil, it is a form of theatre to promote social and political change, where the audience becomes active to explore, show, analyse and transform the reality in which they are living. Participants of the audience share stories, which are then transformed by the actors, often from a disadvantaged background, to a short, impactful play. Comics: Socially relevant comics can make people drop prejudices even if your work is on deadly serious topics like malnutrition, human rights or poverty. They have the potential to share key messages, while depicting an interesting story around it. And, as we all know, comics are often easier, faster and more entertaining to read than anything else! Gamification: Playing allows us to disrupt logical thinking and engage on a different level as people, but adults have seemingly forgotten how to play. Games can offer an experience that’s dynamic and interactive in the moment. They can make people learn subconsciously, while still being fun. There are various organizations across the country, which combine educational topics like careers, recycling or gender equality with tailored playing activities to nudge beneficiaries towards behavioural change.   Think solutions, create stories Let’s come back to our dilemma of menstrual hygiene products in rural India. Participatory storytelling can help to achieve social impact, after all, by turning women from passive beneficiaries to active advocates of the project. Community-based videomaking is an empowering process, which allows to recognise and prioritise actions towards a social cause. It provides a powerful way for participants to explore their situation, jointly reflect on solutions and monitor and communicate progress of a program. While being impactful on the ground, video-based storytelling directly reflects local realities and represents an appealing material for external stakeholders, such as donors, to understand, feel and relate to the project. To conclude, social change requires more than goodnight stories. It is neither easy nor fast. However, stories envision the change we want, and path the way for actions to make that change happen. Do it yourself! Have ideas on how to strengthen social programmes? Write in to 4th Wheel with your suggestions.

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It Was Love And #GoodVibesOnly At Lucknow’s First Ever Gay Pride Parade!

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The crowds were out in a show of equality, freedom and love on Sunday as Lucknow hosted the first gay pride march in the state of Uttar Pradesh, Awadh Pride 2017. We've rounded up the best photos from across social media to showcase the highlights! In a historical move, Lucknow marched for equality, justice and love with its LGBTIA community on Sunday at the first gay pride march to take place in the Uttar Pradesh state. Eighteen years after India’s first official gay pride march in Kolkata, members and supporters of the LGBTIA community once more raised their rainbow flags for the city’s Awadh Queer Pride parade marching, dancing and singing in support of the cause. The parade saw hundreds of people gather together as they marched in solidarity along the 1.5km stretch from the Sikandarbagh crossing to the General Post Office Hazratganj. The streets were awash with colour and cheer as the procession was cheered on by local supporters.

Here are some of the parade's best moments captured from around the world of social media:

[caption id="attachment_95370" align="alignnone" width="648"] A member of the procession paints a rainbow on his face, the popularized symbol of LGBTIA pride. Photo Credit: Facebook[/caption] [caption id="attachment_95391" align="alignnone" width="960"] "I'm a queer muslim, babes. Get over it." This young man's placard stole the show. Photo Credit: Facebook - Darvesh Singh Yadavendra[/caption] [caption id="attachment_95383" align="aligncenter" width="960"] The march attracted over 300 people who came together in a strong sign on solidarity.  Photo Credit: Facebook - Darvesh Singh Yadavendra[/caption]     [caption id="" align="alignnone" width="648"] People from across the community came out in support of the LGBTIA community. Photo Credit: Facebook[/caption] [caption id="attachment_95378" align="alignnone" width="746"] The march intended to take pride and celebrate one’s identity as (LGBTIA) lesbian, gay, bisexual, transgender, intersex and asexual.  Photo Credit: Twitter @NerdyAsians[/caption]
[caption id="" align="alignnone" width="648"] The Freedom flag was a central fixture in the parade.  Photo Credit: Facebook[/caption]

You may also like: The T in LGBT: Transgender Voices Are Being Heard More Often in India, and That’s a Good Thing!


[caption id="attachment_95395" align="aligncenter" width="960"] The procession marched for 1.5km and filled the streets of Lucknow. Photo Credit: Facebook [/caption]
[caption id="attachment_95384" align="alignnone" width="960"] The parade was a colorful expression of freedom for all. Photo Credit: Facebook - Darvesh Singh Yadavendra[/caption]

It was unsure as to how the parade would be received and during planning it was reported that only a handful of people were willing to take part. Judging by the photos and the reactions across social media however, the parade captured the attention of many and appeared to be a roaring success, attracting members and supporters as far as Mumbai, Kolkata, Chandigarh and Jaipur.

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Lucknow is considered to be a fairly conservative city and so concerns were raised as to how locals would respond to the march

Making Education Inclusive, This University Has Waived Tuition Fees for Trans Students

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The unprecedented move will be effective from the current academic year.

When They Couldn’t Use the Train Loo for 90 Minutes, the Railways Compensated This Family ₹30,000

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Dev Kant, a deputy legal advisor in the ministry of law and justice, decided he wanted to fight for his own justice. And he won.

This Woman Sub-Inspector in Punjab Tied the Knot With Her Same-Sex Partner & Everyone’s Loving It!

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It was a typical big fat Indian wedding for Manjit Kaur and her new wife.

Odisha Activist Prafulla Samantara, Who Took on Giants Like Vedanta and POSCO, Wins ‘Green Nobel’

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Prafulla waged a 12-year-long legal battle to protect the rights of tribes in Odisha's Niyamgiri region.

Are same-sex marriages in India legal or not? Well, let’s say it’s complicated.

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While same-sex marriage in India is not illegal, certain legal implications come into play. Read on to understand what they are.

How Art Is Breaking Myths & Stereotypes about India’s Queer Community

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The Queer Arts Movement, India or QAM(I), offers a platform to artistes in the Indian queer community to tell their story.

Meet the Tamil Nadu Man Relentlessly Fighting the Sand Mafia for Over 20 Years!

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From fielding anonymous threats to being attacked, Mugilan is not afraid of ruffling feathers in order to fight for the truth.

Meet the Trans Woman Who Is Contesting the Rajya Sabha Election to Fight for Transgender Rights

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Armed with an MBA, Meghna Sahoo aims to use the platform to advocate for transgender rights and improve the community's standing in society.

Transgender Girl Makes History as the First Registered Trans Student to Clear TN HSC Exams

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Tarika, who ran away from home at 16, was adopted by trans activist Grace Banu and re-enrolled back in school.

How a Student’s Year-Long Struggle Led Panjab Univ to Build Separate Toilets for Trans Students

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A transgender rights activist’s relentless effort and determination has paved way for a phenomenal change in the campus of Panjab University. Inching closer towards inclusivity, authorities at the Chandigarh-based university are constructing separate toilets for transgender students on campus. Dhananjay Mangalmukhi, currently a Masters student pursuing human rights and duties in the university, has been demanding to have separate […]

This HR Associate is Kerala’s first Transgender to be employed at an MNC

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When it comes to transgender rights, Kerala appears to be far ahead of other Indian states. Its 2015 policy on transgender rights has contributed to the visibility of transgender people in the mainstream. Recently, the Kochi Metro was in news for recruiting 23 members of the transgender community for different roles. Now, adding yet another […]

Transgender Foster Dad in Mysuru Performs Wedding Rituals of His ‘Adopted’ Daughter

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Despite the recent strides made by the Kerala Government in ensuring the rights of transgender persons, we still have a long way to go. While initiatives that come from top-down help, a change in the grassroots level is significant in terms of the impact it creates in society. In what can be hoped as one […]

#PrideMonth: These 7 Organisations Are Helping India’s Queer Community Find Its Voice

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The mainstreaming of LGBTQIA community in our society is a process that does not happen overnight. From fighting archaic laws to convincing society to accept them as they are, challenges faced by queer people in India are plenty. However, in recent years, there has been increased visibility of people who identify as queer — be […]

Being Bisexual: What I’d Like My Younger Self to Know About Surviving the Most Confusing Time of Life

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Dear confused younger self, I know this is a really tough time (especially with the acne and the bad grades in school and everything) but life is going to slap you in the face with some realisations anyway, and you’re not going to be prepared for any of them. Some people spend their entire lives […]

My Story as a Trans Individual: “I Won’t Lose Hope, Even If I Struggle Till My Last Breath.”

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The first time I realized that I was in a wrong body was perhaps during the second standard at school. Everyone would expect me to behave in a way that was completely different from what I actually would. I felt that even though I had a male body, my thinking and habits were feminine. Most […]

In Pictures: #NotinMyName Becomes Nation’s Cry Against Mob Violence and Lynchings

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There are very few things that unite Indians: biryani, cricket and the collective cringe of listening to Dhinchak Pooja. However, yesterday, conscientious citizens across 11 cities of India came together to protest the lynchings and show solidarity to our fellow citizens, who seem to be targeted for the way they look, the food they eat […]

Confused About GST on Your Food Bill? The Government Breaks It Down for You

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Amid the confusion about the Goods and Services Tax (GST) regime, which came into effect from July 1, 2017, social media has been flooded with tweets by customers reporting instances where restaurants have levied both VAT and service tax besides GST in their invoice.

Some also pointed out instances where GST was levied on both food and alcohol, and VAT on alcohol separately. To end this confusion, the Central Board of Excise and Customs (CBEC) has tweeted a clarification on the rates of GST for restaurants. If the new tax regime has left you feeling bewildered, this will hopefully put your doubts to rest.

Under the new tax regime, restaurants have been divided into two categories – restaurants with no air-conditioning and those with full air-conditioning.

The food you order attracts tax at two rates – 12% and 18%. What tax is levied on your order – whether 12% or 18% – will depend on if it’s an AC restaurant or a non-AC restaurant, and whether it has the license to serve alcohol.

So, your non-AC, roadside eateries that don’t serve alcohol, along with your local delivery restaurants, will charge tax at 12%. However, the restaurants with full air-conditioning – both with or without alcohol – will charge tax at 18%. The tax charged at the non-AC eateries that serve alcohol will also be 18%.

Now, something to keep in mind here is that these GST rates include both CGST (Central GST) and SGST (State GST). The tax rate of 12% is split at 6% CGST and 6% SGST – the former goes to the Centre and the latter to the state. Similarly, the tax rate of 18% gets split at 9% CGST and 9% SGST. It has been reiterated by the CBEC that GST cannot be charged at 28% by any restaurant.

The CBEC has also clarified that “the actual GST incidence will be lesser due to increased availability of input tax credit.” Sandeep Sehgal, director-tax and regulatory at Ashok Maheshwary & Associates LLP, told NDTV that many input credits that weren’t yet available, will now be available for utilising against GST liability.

Another clarification by the CBEC is that the restaurants under the Composition Scheme – with up to an aggregate turnover of Rs 75 lakh – will charge GST at the rate of 5%. The Composition Scheme enables such restaurants to pay tax at a flat rate without input credits. If you’re still left with a lot of doubts, you can make use of an app called GST Rate Finder, which has been introduced by the government to help you find the GST rate on specific goods and services. So the next time you’re eating out, this will help you double check if the proper GST tax rate has been levied on your food bill.

Featured image credit: Wikimedia

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Did You Know You Can Refuse to Pay Service Charge Added on Your Restaurant Bill?

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How many times have you had to look again at your restaurant bill to understand and reconcile how much was the amount charged for food, and how much was all the various charges and taxes levied? With the implementation of the GST, apparently some of our woes may have ended, but the service charge, which is being levied by restaurants at their discretion, is still on a sticky wicket.

Ashish has invited a group of friends out to celebrate his promotion. The restaurant he chose has rave reviews. Once seated and they order their first course they start noticing several lapses in the service. Cold soup is served; water glasses are not filled despite asking several times. The main course is brought out in instalments and the dessert is completely forgotten.

When the bill is presented to Ashish, the restaurant has levied a fat service charge, which irks him and he ask for the same to be deducted from the bill. A verbal spat ensues and he leave the restaurant feeling disgruntled by the entire dining experience.

Picture for representation only. Source: Flickr

This may very well have happened to you or someone you have dined with. Taking into cognisance various such concerns raised by consumers in January 2017, Food and Consumer Affairs Minister Ram Vilas Paswan in a tweet about the government-approved guidelines on service charge tweeted, “Service charge on hotel and restaurant bill is “’totally voluntary’ and not mandatory.”

Subsequently in July 2017, the department of consumer affairs said that it is illegal for restaurants and eateries to unilaterally levy a service charge. The department also urged diners to approach the consumer forum in case restaurants were levying service charge. While this is the legal reality, it is pertinent to understand how many diners would actually know about the consumer forum and how it works.

Shedding some light on the matter, Mr Prakul Kumar, Secretary General, National Restaurant Association of India (NRAI), said, “The present statements by the government are causing unnecessary confusion in public, which is adversely affecting the smooth functioning of restaurants. It is once again reiterated that as of now levy of service charge by restaurants is legal and does not violate provisions of the law. Guidelines are not laws.”

Vijay Gopal, an irate customer from Hyderabad, filed a complaint with the consumer forum resulting in a first-of-its kind action when the forum came down heavily upon a restaurant in the city for levying service charge on a diner. Vijay Gopal, the petitioner, had visited the restaurant and was charged Rs. 213 as service charge.

Arming himself with the government notification and information collected under the Right to Information he proceeded to file a consumer complaint.

Source: Flickr

The forum directed the restaurant to not mention, add or collect service charge from customers in the future and leave the option – of paying or not paying – open. As reported in The Times of India, “The restaurant has no legal right to mention service charge at 10% of the bill. It is the discretion of the customer to pay the amount if he likes the services.” The forum also directed the restaurant to refund the service charge and pay an additional Rs. 5,000 to the petitioner towards the costs he incurred in filing the case.


You may also like: Good News: No More Surcharge or Service Charge on Card and Digital Payments 


In the United States of America while there is no concept of levying service charge, it is expected of the diners to leave a substantial tip when they pay the bill. In France for example, a service charge equals what your tip should be is already included in the bill. In China and Japan, tipping can be construed as being offensive and rude. Many restaurants in China and Japan refuse to accept tips. In countries like Cambodia and Thailand each diner, immaterial of the value of the meal, pays a dollar as a tip voluntarily.

Neha Seth, a former Oberoi group employee, said, “As an organisation the Oberoi group did not believe in tipping. A box is placed at the reception counter and guests who found the service of good standard could leave their gratuity in that. This would then get divided equally among the service staff.” Having said this, she also went on to say, “Personally I prefer restaurants levying a service charge since it makes my life easier. I walk out of the restaurant knowing that I have left a tip for the service I was provided. In cases where the service has been bad I have chosen not to pay the service charge as well.”

Vir Sanghvi, in an article in the Hindustan Times said, “A service charge relieves you of the obligation of calculating the exact percentage of the bill that you need to leave as a tip. Normally, servers do not expect you to leave anything extra for them once you have paid a service charge.”

While some consumers are breathing easy now that the government has said that service charge cannot be mandatory, others are left wondering what an appropriate amount to leave as tip would be. Like most government policies, this one too has stirred the hornet’s nest.

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